Gaming should be entertainment, not a problem. lg88 is committed to providing the tools, resources, and support to keep your experience safe, balanced, and enjoyable.
21+ Only | Play ResponsiblySix core principles that guide lg88's approach to player wellbeing and responsible gaming practices.
Strict 21+ policy enforced through mandatory identity verification (KYC) before withdrawals are processed. Minors are prohibited from creating accounts or accessing the Platform.
Comprehensive self-management features including deposit limits, loss limits, session time limits, and reality checks — all accessible from your account settings at any time.
Temporary (minimum 30 days) or permanent account exclusion available on request. During exclusion, you cannot access your account or create a new one using the same identity.
Configure periodic on-screen notifications showing your session duration and current win/loss position to help maintain awareness of time and money spent while playing.
24/7 customer support team trained to assist with responsible gaming concerns. Native Indonesian-speaking agents available during WIB business hours for confidential consultation.
Clear information about problem gambling warning signs, practical advice on maintaining healthy gaming habits, and links to qualified external support organisations.
lg88 operates on a simple principle: online gaming — whether sports betting, live casino, slots, or togel (Indonesia's traditional numbers lottery) — is a form of entertainment, not a way to make money. For the vast majority of our players across Jakarta, Surabaya, Medan, Bandung, Bali, and other Indonesian cities, gaming remains exactly that: an enjoyable leisure activity they control and can afford.
But we also recognise that for a small percentage of people, gaming can transition from entertainment into a problem. When gaming starts to affect your finances, relationships, work, or mental health, it has crossed a line. At lg88, we take this seriously. We provide the tools, resources, and support structures to help you stay in control, identify warning signs early, and seek help if needed.
This page outlines the responsible gaming features available on the lg88 platform, explains how to recognise when gaming might be becoming a problem, and provides clear steps for getting support. Everything described here is available to every player at no cost. Using these tools is not a sign of weakness — it is a sign of self-awareness and responsible decision-making.
Important: lg88 is strictly for adults aged 21 years and older. If you are under 21, you are prohibited from creating an account or accessing the Platform. Parents and guardians should use content-filtering software to prevent minors from accessing online gambling sites.
lg88 provides the following self-management tools, all accessible through your account settings or by contacting our support team at [email protected] (plain text — not a clickable link). These tools are designed to help you set boundaries and maintain control over your gaming activity.
Set daily, weekly, or monthly caps on the total amount you may deposit into your account. Once a limit is reached, you will not be able to make further deposits until the time period resets. Limits can be reduced immediately but increases require a 24-hour cooling-off period before taking effect. This prevents impulsive decisions during active play.
Define the maximum net loss permissible within a specified time period (daily, weekly, or monthly). When your net loss reaches the limit, you will be prevented from placing further bets until the period resets. This tool helps protect against chasing losses — one of the most common warning signs of problem gambling.
Configure maximum session durations or set reminders that notify you after a specified amount of continuous play time. Session limits help maintain balance and prevent extended gaming sessions that can lead to fatigue and poor decision-making. You can set soft reminders (notification only) or hard limits (automatic logout).
Receive periodic on-screen pop-ups displaying your current session duration, the number of bets placed, and your net win/loss position. Reality checks interrupt the flow of continuous play and give you a moment to assess whether you want to continue or take a break. Frequency is customisable (e.g., every 30 minutes, every hour).
Request a temporary suspension of your account for a period ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. At the end of the period, your account automatically reopens. Time-outs are useful if you feel you need a short break to reassess your gaming habits without committing to a longer exclusion.
Request a self-exclusion for a minimum of 30 days or permanently. During a self-exclusion period, your account is frozen, you will not receive any marketing communications, and you are prohibited from creating a new account using your personal details. Self-exclusion is the strongest tool available and is recommended if you believe your gaming has become a problem. To request self-exclusion, contact [email protected] with "Self-Exclusion Request" in the subject line.
How to Access These Tools: Log in to your account, navigate to Settings > Responsible Gaming, and follow the prompts to configure any of the above tools. Changes to deposit limits, loss limits, and time-out requests take effect immediately. If you need assistance or prefer to set limits by speaking to a person, contact our support team 24/7 at [email protected].
Problem gambling rarely appears suddenly. It develops gradually, often without the individual fully recognising what is happening until significant harm has occurred. Being aware of the warning signs — both in yourself and in others — is the first step toward getting help early.
The following are common indicators that gaming may be becoming a problem. If you recognise multiple signs in your own behaviour, we strongly encourage you to use the self-exclusion tool and to seek support from a qualified counselling service.
Spending more money or time on gaming than you originally intended, repeatedly.
Chasing losses — trying to win back money you've lost by placing larger or riskier bets.
Borrowing money, selling assets, or using credit to fund gaming activity.
Lying to family, friends, or colleagues about how much you are gaming or how much you have lost.
Neglecting responsibilities at work, school, or home because of gaming.
Feeling restless, irritable, or anxious when you try to cut down or stop gaming.
Gaming as a way to escape problems, stress, or negative emotions rather than for entertainment.
Conflicts with family members or partners about your gaming habits or the money you are spending.
Remember: Recognising a problem is a sign of strength, not weakness. Seeking help early prevents further harm and improves outcomes significantly. You are not alone, and support is available.
If you believe that your gaming is becoming a problem, or if you are concerned about someone else's gaming behaviour, the following steps can help:
Our customer support team is available 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Ramadhan, and Independence Day. Native Indonesian-speaking agents are available during all WIB (UTC+7) business hours. You can reach the team at:
Email Support:
[email protected] (plain text — not a clickable link)
Include "Responsible Gaming Request" in the subject line if your enquiry relates to self-exclusion, limit-setting, or problem gambling support. All such requests are handled confidentially and with priority.
If you need immediate protection, request a self-exclusion. This is a binding commitment that prevents you from accessing your account for a minimum of 30 days or permanently. To request self-exclusion, email [email protected] with your full name, registered email address, and the exclusion period you wish to apply. The exclusion will be activated within 24 hours of receipt and cannot be reversed during the exclusion period.
Problem gambling is a recognised behavioural health issue, and professional counselling services can provide effective support. While lg88 cannot directly endorse specific Indonesian organisations due to the evolving regulatory landscape around gambling support services in Indonesia, we strongly encourage you to:
Opening up to a family member, close friend, or trusted colleague about your concerns can be difficult, but it is often a critical step toward recovery. Sharing the problem reduces isolation and allows others to provide practical and emotional support.
The majority of lg88 players game responsibly and enjoy it as a leisure activity alongside other hobbies and social commitments. The following practical tips can help you maintain that balance:
Online gaming platforms like lg88 are designed for adults only. However, minors with unsupervised internet access can sometimes circumvent age restrictions. Parents and guardians can take the following steps to protect young people:
Parents: Keep payment cards, e-wallet login credentials, and online banking passwords secure. Young people sometimes use parents' payment details without permission to fund gaming accounts. Secure your financial information and check your bank statements regularly.
If you feel your gaming is becoming a problem, do not wait. Contact our support team to request self-exclusion, set limits, or discuss your concerns confidentially. Help is available 24/7.