Privacy Policy

lg88 takes privacy seriously. This Policy has been prepared to give you a clear and honest account of how we handle personal information in the context of an online gaming and sports-betting platform serving players primarily in Indonesia. We recognise that our players entrust us with sensitive financial and identity data, and we treat that trust as a core operational responsibility — not merely a legal obligation.

This Policy covers all data processing activities carried out by lg88 in connection with the Platform, including activities related to account registration, identity verification (KYC), payment processing, customer support, marketing communications, fraud prevention, and responsible gaming compliance.

Where this Policy refers to Indonesian players, it acknowledges the particular context of players who are residents of Indonesia and who use local payment methods including transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, and e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja.

For the purposes of this Policy, the following terms carry the meanings defined below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, and deletion.
• "Data Controller" means lg88, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of lg88 under a binding data processing agreement.
• "KYC" means Know Your Customer — the identity verification and age-confirmation process required of all Players before withdrawals can be processed.
• "Cookies" means small text files stored on your device by your browser that allow the Platform to remember your preferences and session state.
• "Sensitive Data" means a subset of Personal Data carrying a heightened level of protection, including government-issued identity document numbers and financial account details.

lg88 collects the following categories of Personal Data, depending on how you interact with the Platform:

We collect Personal Data through the following channels:

• Direct submission: Information you provide when you register an account, complete the KYC process, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automated technologies: Technical Data collected automatically when you access the Platform, including via cookies, web beacons, pixel tags, and server log files. See Section 8 for full details on our cookie practices.
• Payment providers: Transaction confirmation data received from Indonesian bank transfer partners and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to reconcile your account balance.
• Identity verification partners: Confirmation signals from third-party KYC and fraud-detection services engaged to authenticate the identity documents you submit.
• Game providers: Aggregated gameplay outcome data shared by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, used for account management and responsible gaming monitoring.
• Publicly available sources: In limited circumstances relevant to fraud prevention or AML compliance, we may verify information against publicly accessible databases or sanction lists.

lg88 processes your Personal Data for the following specific purposes:

1. Account management: To create, maintain, and administer your Player account, including authentication, session management, and account settings.
2. Identity verification (KYC): To verify that you are who you claim to be, that you meet the minimum age requirement of 21 years, and that you are a resident of Indonesia entitled to use the Platform.
3. Payment processing: To execute deposit and withdrawal transactions in Indonesian Rupiah (IDR) via your chosen payment method, and to maintain an accurate record of all financial transactions associated with your account.
4. Fraud prevention and AML compliance: To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
5. Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, to apply deposit limits and self-exclusion restrictions at your request, and to fulfil our responsible gaming obligations.
6. Customer support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance.
7. Marketing and promotions: To send you relevant promotional communications — including seasonal offers tied to Indonesian events such as Idul Fitri, Ramadhan, and Independence Day — where you have provided consent or where we have a legitimate interest in informing existing customers of relevant offers. You may opt out at any time.
8. Platform improvement: To analyse aggregated usage data, identify technical issues, and enhance the performance, security, and user experience of the Platform.
9. Legal and regulatory compliance: To meet our obligations under applicable laws, including the retention of financial records and the fulfilment of any lawful requests from regulatory or law enforcement authorities.

Every processing activity carried out by lg88 rests on one of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and lg88 — specifically, to provide you with a functioning betting and gaming account, to process your payments, and to deliver the services you have requested.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering regulations, age-verification obligations, and record-keeping mandates.
• Legitimate interests: Processing carried out in pursuit of lg88's legitimate business interests — such as fraud prevention, platform security, and direct marketing to existing customers — where those interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, informed, and specific consent — including the sending of promotional email communications. Where consent is the legal basis, you retain the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

lg88 does not sell, rent, or trade your Personal Data. We share data only in the following limited and controlled circumstances:

• Payment processors and banking partners: Your financial data is shared with the relevant Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja) to the extent necessary to complete your requested transaction.
• KYC and identity verification providers: Your identity documents and verification data are shared with our contracted KYC partner solely for the purpose of confirming your identity and age. These partners are bound by data processing agreements that prohibit any secondary use of your data.
• Game technology providers: Aggregated, pseudonymised gameplay data is shared with licensed studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) for game integrity monitoring and RTP (return-to-player) reporting purposes.
• Fraud and AML service providers: Certain Technical Data and transaction data may be shared with specialist anti-fraud and anti-money-laundering screening services to protect the integrity of the Platform.
• Legal and regulatory authorities: lg88 will disclose Personal Data to law enforcement agencies, regulators, or courts if required to do so by a valid legal order, warrant, or regulation. Where legally permitted, we will notify you of such a request before disclosing.
• Corporate restructuring: In the event of a merger, acquisition, or sale of all or part of lg88's business, your Personal Data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

lg88 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are as follows:

You can manage cookie preferences through your browser settings. Disabling cookies beyond the strictly necessary category may affect Platform functionality. lg88 does not use third-party advertising cookies or cross-site tracking pixels.

lg88 retains your Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

• Account Data and KYC records: Retained for a minimum of five (5) years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the interaction, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved.
• Technical and gameplay logs: Retained for thirteen (13) months on a rolling basis for performance monitoring and fraud detection purposes.
• Marketing consent records: Retained for the duration of your account and for three (3) years thereafter, to provide an audit trail of your consent decisions.

Upon the expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual.

lg88 implements a layered approach to information security, combining technical, organisational, and procedural controls to protect your Personal Data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• TLS/SSL encryption across all Platform pages and API endpoints, ensuring that data in transit between your browser and our servers cannot be intercepted.
• Encryption at rest for all Sensitive Data stored in our databases, including identity document copies and financial account details.
• Role-based access controls limiting internal access to Personal Data strictly to staff members who require it to perform their job functions.
• Multi-factor authentication required for all staff members accessing production systems containing Personal Data.
• Regular penetration testing and vulnerability assessments conducted by qualified independent security professionals.
• Incident response procedures enabling lg88 to detect, contain, and notify affected individuals of any personal data breach in a timely manner.

While lg88 takes all reasonable precautions, no system connected to the internet can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying us promptly at [email protected] if you suspect any unauthorised access to your account.

You have the following rights in respect of the Personal Data that lg88 holds about you. To exercise any of these rights, contact us at [email protected]. We will respond within 30 calendar days of receipt.

• Right of Access: You may request a copy of all Personal Data held about you in a structured, commonly used, and machine-readable format.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data we hold about you.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that your data be provided to you or transferred directly to another controller in a machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Upon receipt of a valid objection to marketing, we will cease processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

lg88 operates globally, and some of the third-party service providers engaged by us — including KYC verification partners and game technology providers — may process your Personal Data in jurisdictions outside Indonesia. Where such international transfers occur, lg88 takes the following steps to ensure your data remains adequately protected:

• We enter into binding data processing agreements with all third-party processors, incorporating contractual clauses that require them to protect your data to a standard equivalent to that described in this Policy.
• We conduct due diligence on the data protection frameworks and security practices of all international partners before engaging their services.
• Where a partner operates in a jurisdiction with a recognised adequacy decision or equivalent data protection standard, we document that basis for transfer.

By using the lg88 platform, you acknowledge that your Personal Data may be transferred to and processed in countries outside Indonesia as described above.

The lg88 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from any person under the age of 21. If you are a parent or guardian and believe that a minor in your care has provided Personal Data to lg88 or created an account on the Platform, please contact us immediately at [email protected]. Upon verified notification, we will take prompt steps to close the account and permanently delete all associated Personal Data.

lg88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When material changes are made, we will:

• Update the "Last Updated" date displayed at the top of this page.
• Send a notification email to all registered Players at the email address on file, no fewer than 14 days before the revised Policy takes effect.
• Display a prominent notice on the Platform homepage during the notice period.

Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and close your account before the effective date. The most current version of this Policy will always be available at https://lg88.cam/privacy-policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way lg88 handles your Personal Data, please contact us using the details below:

If you are dissatisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant supervisory authority or data protection body in the jurisdiction governing your account.